If a donation was made by mistake or you believe a duplicate payment occurred, contact university@ecuindia.org promptly with the date, amount and transaction reference. Do not send banking passwords or a UPI PIN.
Review of requests
The university must verify a payment before reviewing a correction or refund request. This page does not promise automatic refunds or fixed processing times. For tuition or programme payments, obtain the applicable written fee and refund terms before paying.
Contact the university →What to include in a request
Explain whether the concern relates to a donation, an accidental duplicate transfer or a separately agreed course payment. Provide your name, the payment date, amount, transaction reference and the acknowledgement reference if available.
Send the request to university@ecuindia.org. Include only the supporting information needed to identify the transaction. Do not send a UPI PIN, OTP, password or an unredacted bank statement containing unrelated activity.
How a payment enquiry is reviewed
The first step is to identify the transaction and verify whether the funds were received. A submitted UTR or a provisional website acknowledgement alone is not proof that the university’s account was credited.
The office may ask for clarification or appropriate payment evidence before determining the response. A request does not itself guarantee that a refund is available, and no fixed review or payment timeline is established on this page.
Course fees and withdrawal
Tuition, registration and other programme-related charges should be governed by the written information provided for the relevant course or intake. Obtain those terms before making payment, including any conditions concerning withdrawal, cancellation, transfer or interruption of studies.
The institute controls its teaching schedule and duration. If a schedule change affects your ability to participate, contact the office to discuss the available options under the terms applicable to your enrolment.
Avoiding duplicate payments
Where a payment shows as pending, confirm its final status with your bank or UPI provider before initiating another transfer. If the donation form reports that a reference was already submitted, ask the office to check the existing record instead of paying again.
